It turns out that theorderedgoods arenot suitable |
Due to the Law "on Consumer Protection" during 14 days from the date of its purchase (in our caseis from the date of obtaining the order) you are able to return the ordered items and get back theircost. The exchange for other size or other model of goods is possible as well. In case you areunable to select a footwear on an exchange, it is possible to leave money on a store account and touse this amount for the following order payment . Due to the Law "on Consumer Protection", goods are subject to exchangeor refund in case of absence of any visible signs of its wearing, in theiroriginal packaging and only provided that all the price tags on it and otherlabels are in unused condition. Do not apply any addresses or inscriptionsand other details on the packaging labels .Boxes wrapped with anadhesive tape without any additional packaging shall not be acceptedback. In case of the goods refund that are offered as a part of a set ,allcomponents of a set are to be returned back.In case of exchange or refund, the customer pays for shipping the goods toour office or a warehouse store. On condition that the customer has madea decision not to exchange goods and withdraw money, he will be returnedgoods cost minus shipping expenses. On condition that the customer has not notified an online shop about goods return and has not paidfor its delivery to us, the amount of expenses will be subtracted from the cost of ordered goods. |
The reason for the goods return was a staff error |
A store refunds the full cost of the order as well as it covers the expences for the return shipment of the goods. Under an error a store implies: |
Return address |
For the carrier "Nova Poshta" specify the recipient: Igor Klimchuk private entrepreneur, the city of Rivne, warehouse №11. Store phone number +38 (067) 380-27-70. For the carrier "Autolux" specify the recipient: Klimchuk Igor Dmitrievich, the city of Rivne, warehouse №1, 32 Naberezhnaya Str. Store phone number +38 (067) 380-27-70. |
When making a parcel |
When making up a parcel take into account that: - A refund or exchange for the other pair is performed only after the package has been returned to the store; -when filling in the form to dispatch a parcel, it is compulsory to specify an overall cost of goods in the graph "stated value of a parcel" as in case of loss of a load this amount is compensated by a carrier. |
The procedure for registration of the exchange of goods |
What should be done to exchange an item: |
Refunds |
What should be done to get money back: 3. Money will be refunded within 7 days from the date of return at the post office. A refund is carried out by a postal or a bank transfer, at your option, proceeding from goods cost at the time of its purchase. We remind you that only goods cost is refunded. The cost of transfer of a return is covered by the client. The institution that implements money transfers ( a bank or a post office) subtracts the commission for money transfer from the return amount. Exception are cases when the reason of return is considered to be the error of a staff of a site ( see above). In this case we compensate the cost of a transfer of a return and cover banking services for money transfer. |